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• Orders placed on or after 7 November have an extended return period until 11 January 2026.

SHIPMENTS SPAIN & PORTUGAL

• Shipments in 24-48h to Peninsula, Portugal and Balearic Islands to your delivery address or collection points in post offices.
• Delivery periods may be affected during sales season, holiday periods or special campaigns such as Black Friday, Christmas, etc.
• Free shipping from a minimum purchase that you can check on the top bar. For lower orders the shipping cost is 3.95€.
  
  

• Shipping from 3 to 5 days to Italy to your delivery address.
• Free shipping from a minimum purchase. For lower orders the shipping cost is 5,95€.
• Delivery times are guaranteed for orders placed before 12:00 noon on working days from Monday to Thursday, excluding holidays.
  
  

• You can register your return through the Returns section.
• Our Customer Service team will contact you to organize the return and send you the shipping label.
• You have 15 calendar days to make your return free of charge.
• Check the conditions for each type of productThere are restrictions on returns of intimate apparel, for reasons of hygiene and health.
• Advent calendars are non-returnable.

Check here for all shipping and return conditions.

For any questions or queries you can contact our team through our chat, email wecare@ysabelmora.com or contact form.